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Vendor Management Service

VMS

Vendor Management Service

A successful relationship can only be achieved through open and effective communication. Benefits of an effective vendor management process include identifying and eliminating inherent vendor risks, managing vendor contracts, assessing vendor performance properly, and more.

Management of vendors and customer service in appraisal:

Following up on an appointment:

In order to ensure that the appointment date is set as soon as possible by the appraiser and to ensure the client is informed if there are any issues, we act as the communication channel between the appraiser and the client. We need to confirm the appointment date with the appraiser and let the client know when it has been scheduled. This role also includes handling any issue that arises.

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Statistical analysis:

To determine the property's rights, titles, or other expressed interests, we consult records, maps, and other documents. When appropriate, we keep current on the status of a particular order.

Assessing New Appraisers & On Boarding:

As part of our role, we aim to add as many appraisers to your appraiser database as possible, after verifying the various documents they provide such as their W9, license, E&O, etc., or any other document you require. By selecting the appraiser whose quote is most appropriate for the client, we locate quotations for a specific order via e-mails and phone calls to the appraisers.

Whenever possible, we check to see if all appraisal documents are current, and if not, we contact the appraiser to request the latest version. New documents are checked, as well as updated and categorized on the website.

Managing vendors and serving customers in appraisal:

Vendor profiles are updated to match the details found on the Appraisal Subcommittee (ASC) website, and the client is informed accordingly.

Whenever any new information or changes are made, we update the vendor's record and make sure that they have the correct insurance and license.are checked, as well as updated and categorized on the website.

Placement, Inspection scheduling & Report submission:

Our team ensures that the appraiser sets the inspection date as soon as possible, and we update the Order Management Portals (Anow, mercury, scope, etc.) with the inspection date and also change the status of the order as soon as possible. One or two days before the due date, we remind the appraiser to submit the report. Whenever there is a request for an extension of the due date, we work on it as soon as possible to resolve the issue, as well as if they face any other issue. Additionally, we can provide assistance with uploading the report from our end in any appraisal software or client specific software.

One or two days before the due date, we remind the appraiser to submit the report. Whenever there is a request for an extension of the due date, we work on it as soon as possible to resolve the issue, as well as if they face any other issue. Additionally, we can provide assistance with uploading the report from our end in any appraisal software or client specific software.

Tracking Hold & Cancelled Orders:

The orders are checked if necessary, and if a change is necessary, the due dates are changed or anything else that needs to be altered and mark as hold if required and as requested by appraiser.

We will notify appraisers once we receive confirmation from the lender that the cancellation has been made. In the event that an appraisal is cancelled by the appraiser, we can follow up with him to figure out the reason for cancellation.

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